10. 1. 0. x. VoIPMonitor. Thanks for your help! The Radio Revolution has begun. SolarWinds VoIP and Network Quality Manager can help obtain performance insights and deep critical call QoS metrics. Reduce no shows and leakage. For a free telecom audit, telecom expense management assistance, or for one of our telecom consultants review your bills, contact our Converged Network Services team at 877-598-3999. 9. Tired of end-user complaints about VoIP call quality?Learn how SolarWinds® VoIP & Network Quality Manager monitors WAN performance of your remote sites by tracking key edge-to-edge router and VoIP call paths to ensure call quality using Cisco IP SLA technology that can be used standalone or integrated seamlessly with. Chat easily across touchpoints, devices, and modalities. Enter the default password in the “Password” field. Search for all calls within the last 15 minutes with a critical MOS score then select the appropriate call to view call details and begin troubleshooting. You must have a minimum of 100MB of disk space, and 4GB of RAM available. Step 2 On this page enter the following details: a) PBX name, site name and IP address. Powerful VoIP monitoring tools for Cisco devices can help you see the big picture of how a call transits your network. Communicator is communicating with the server, but comes back. Products & Solutions Those that offer additional VoIP monitoring and analysis abilities are better-suited to the task. The following table lists the icons used in Avaya J169/ J179 IP Phone s: Note: The icons of Avaya J169/J179 IP Phone s look similar but the Avaya J169 IP Phone has grayscaled icons and the Avaya J179 IP Phone has colored icons. | IR simplifies the complexity of managing modern communications, payments and infrastructure environments. 1. The Avaya S8710 Server and Avaya G650 Media Gateway are in a different routed network than the Avaya IP Telephones. Raise a case and you may get the software. or better a 3rd part application installed which will monitor what's being displayed on the screen to spot potential telephone numbers and allow full "Click to dial" functionality. Avaya provides a 90-day trial version of VoIP Monitoring Manager. Rapidly detect, isolate, and resolve problems such as voice quality or call routing issues, service provider SLA performance and telephony fraud anywhere in multivendor VoIP and unified communications (UC) networks with end-to-end session and real-time analysis. Provides IP routing, switching and firewall protection, between LAN and WAN (LAN2). A monitoring solution adapted to this environment allows quicker location of the cause of the call degradations. 0 I noticed the monitor simply refuses to connect it just stays there trying. Related links Phone and computer requirements on page 5 Logging In on page 5Asset Scanning & Monitoring; Mark Kurosky (Customer) asked a question. Management interface : Vertical's was the most. The Avaya J100 series is the latest generation of IP phone optimized for both Avaya and select non-Avaya call servers. 323) Avaya one-X® Deskphone H. They can be selected as the destination in the Coverage Destination selection of trunks and in DID Mapping/SIP Call-by-Call tables. The VoIP Monitor product includes a Web Interface component which is used to serve data to operators through a Web Browser connection. 99/user/mo. • Configuration access using IP Office Manager uses the Administrator account password. Enter your login credentials and click OK. To start I am really not worried about VoIP traffic monitoring. Empower remote agents with the right knowledge and insights to drive better customer experiences. This menu allows you see details of any web collaboration conferences being hosted by the server. In order to collect and present data the VoIP Monitor product must be installed on a dedicated node which is monitoring the Avaya PBX. ServicePilot makes it very easy to monitor an Avaya Voice Experience Portal. The requirement is to have a Cisco device at each of your locations. interface vlan 2 Creates the interface Vlan2 b. Hotels use VoIP phone systems like Nextiva, RingCentral, 8x8, and Avaya for a cost-effective but feature-rich communication system. RSS. 1. Enter the IP Address and Password of the system that you want to monitor. Voice over IP (VoIP) is a common technology used in enterprise networks, allowing users on a network to make internal and outbound phone calls over the network. CA UC Monitor provides a unique level of cross-management functionality to fit both the enterprise/government market and the MSP market: web-based, role-specific views toChapter 1: Using IP Office SoftConsole This manual covers the use of the IP Office SoftConsole application. Vonage — Get 30% off! As. To start I am really not worried about VoIP traffic monitoring. Edit IP Office config in Excel. StarTrinity SIP Tester™ is a VoIP load testing tool which enables you to test and monitor VoIP network, SIP software or hardware. The tool comes with a 30-days trial period followed by a subscription starting at $963. 5. This plugin checks the call usage of PBX trunks on AVAYA VOIP S8xxx media servers, accessing Avaya's SNMP agent running with G3-AVAYA-MIB Version 5. For more details please contact. These Avaya Aura Servers are crucial whenever running a VoIP Topology with different kinds of solutions, or PBXs. Avaya IP Office is a versatile. 1 with the AT&T IP Toll Free service using Internet Protocol version 6 (IPv6) and AVPN or MIS/PNT transport connections. Select File and then Select Unit. 11000-2 Cisco 7965 Unified IP Phone (SIP) SIP45. Possible values are: Indicates the Avaya IP phones that are in active RTP sessions. Easy to manage. Now you can search for endpoints and then view the QoS data in a report format. Call Center and Contact Centers:. 1 15-601019 Issue 06g (08 February 2016) Comments on this document? [email protected] per user per month (month-to-month) or $34. bin file) installed on the Control Unit. Refer to your sales agreement to establish the terms of the limited warranty. 1. The VoIP Monitor product includes a Web Interface component which is used to serve data to operators through a Web Browser connection. 323 Version 6. (compatible with checkmk, etc) sipnagios implements the Nagios plugin API for monitoring and performance data. If the settings are adjusted, save the. Converged Communication Systems can provide best-in-class telephony solutions and Avaya support for your company. The latest financial reports have certainly caused some concern from our senior level management. System Status Application provides a more easily interpreted view of the system status and. Monitor, troubleshoot, and optimize critical communication, collaboration and payment systems. 538005. configuire port for switch access vlan and voice vlan and have the Avaya phones learn the voice vlan number from option 242 (for 96xx and 16xx phones) or option 176 (for 46xx series phones)16. SolarWinds ® VoIP and Network Quality Manager ® allows you to set up IP SLA operations on your edge routers and. 248 Gateways Dec 13, 2022 Avaya Message Sequence Trace (MST) Demystified - 4 characteristics to use the Message Sequence Trace Utility. To setup the JSON, all you need to do is go back into Avaya Spaces admin, edit your company domain, click on Applications, and Add the application called Avaya Mobile Push Notification. To bind object 252 to the DHCP server configuration IPPhone_DHCP and the HTTP server, enter the following command: system dhcp dhcp-options binding add dhcpname IPPhone_DHCP optionname (252) value ‘ConfigHttpSrvr=192. SNMP version 3 of course using Aura 7. 09. The System Password or, if set, the. Free Download. -n 75 for 75 tests, -n 32 for 32 tests, etc. Prognosis is no longer entitled with CM. Now you can search for endpoints and then view the QoS data in a report format. Powerful features like one-touch dialing and directory integration make every call a snap. They need to look for new DevConnect SPP portfolio on Sales/Partner Portal (new category under “Solutions & Products”). Stop Time: Stop time of the call. 6. Our solutions help you find and resolve performance issues in real-time to ensure your. Application Notes for Configuring Avaya IP Office Release 9. . Server IPV4 Address: The IP address of the VNQM main poller, or the additional poller. Telecomm Staff’s Network Troubleshooting and Monitoring Geek Tool. 1. Powered by Zoomin Software. There. Prognosis VoIP Monitor is designed to provide a comprehensive monitoring platform for Avaya IP telephony networks. System Monitor. A resource of the voip-avaya-communication-manager. Overview for Avaya Communication Manager - Avaya Support. Unite Enterprise plan ($32. Select the “Web Administration” tab. 1. Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Starting a packet loss test on a Windows interface is simple: go to the Command Prompt application, enter the command ping -n 100 1. 1P/Q PARAMETERS Call Control. We are looking for a solution to monitor all incoming/outgoing calls of our Avaya IP Office 500. Simply configure the SNMP interface of the Avaya Session Manager. This demonstration utilizes packet capture software called "Wireshark". Telephone Avaya AVAYA ONE-X 3. For more details please contact. For more details please contact. This guide provides instructions to configure the monitoring and management of Avaya IP Office using Nectar’s IP Office Module. As well as displaying the port numbers (in decimal), IP Office Monitor also displays the names of more commonly used ports including IP Office specific ports. PRTG is more than "just" a VoIP monitoring tool. Die Interpretation der Monitor-Protokolle erfordert deshalb ein qualifiziertes Wissen über Daten- und Telefonieprotokolle. 1. It can also be used to ensure a. 0. Monitor, troubleshoot, and optimize critical communication, collaboration and payment systems. Prognosis VoIP Monitor 4 enables organizations with up to 5,000 phones to manage voice quality across solutions from Avaya and other select vendors, ensuring improved call quality, service reliability and proactive issue resolution. Avaya Failover Timers for IP Endpoints and H. New in. The standard username/password are the word. As a consequence, interpretation of System Monitor traces requires a high-level of data and telephony protocol knowledge. Link disclaimer Avaya is not responsible for the contents or reliability of any linkedGateway, and Avaya IP Telephones. PROGNOSIS VoIP Monitor is a purpose-built solution for monitoring voice quality in Avaya IP telephony environments. System Status Application provides a more easily interpreted view of the system status and. ServicePilot's Voice over IP (VoIP) Call Quality. Here is our list of the best VoIP monitoring tools:. 0 Build 166 Avaya 96x0 Series IP Deskphones (H. 1. Monitor VoIP Call Performance SolarWinds VoIP & Network Quality Manager monitors the performance of VoIP calls by analyzing call detail records (CDRs) generated by Avaya Communication Manager. With this tool, you can search for calls and phones in a variety of ways. design, implementation and monitoring of the end to end data network. From the “Select IP Office” window click on the check box next to your IP Office control unit then click OK. Add to Library. Click on the File menu in the upper left corner of the screen and click Open Configuration. 168. For more details please contact. What is Avaya RTCP Call Quality? RTCP, or Real-time Transport Control Protocol, is a network protocol that provides out-of-band statistics and control information for an RTP flow. For those of you who don’t have time to read the whole guide, my top pick is SolarWinds ® VoIP & Network Quality Manager (VNQM). Attention! Your ePaper is waiting for publication! By publishing your document, the content will be optimally indexed by Google via AI and sorted into the right category for. The CMR includes metric information needed for monitoring VoIP calls including addresses, status (successful, failed, transferred), number of packets, packet bytes, packet loss, start. ; list station: to display a list of phone devices. Avaya IP Office 500v2 8. Click on the File menu in the upper left corner of the screen and click Open Configuration. Select File and then Select Unit. Enter your login credentials and click OK. RTCP Report Period in seconds. data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. This is useful if you only have the server installed. . The. In the Avaya IP Office (prior to r10. User Space – Computer Operating System segregates the. Avaya IP Office Call Monitoring. OutPut: Set to “SMDR ONLY”. Click on the Host to expand the conference and view details of the participants. The default password is “admin”. K175. With this tool, you can search for calls and phones in a variety of ways. ServicePilot makes it very easy to monitor an Avaya Session Manager. ServicePilot provides real-time monitoring of IT infrastructures across public cloud, private cloud and hybrid environments. In addition, Avaya’s standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through Comprehensive network monitoring. Monitor the collaborative SaaS applications for your global remote workforce (Cisco WebEx, MS Teams, O365) at the application level along with hop-by-hop network performance visibility from user devices, data centers and branch offices for fast, efficient problem-solving. Add exceptional services that lead to deeper loyalty. Administering Avaya IP Office Platform with Manager. It returns the current number of active trunk lines compared to the total number of lines. Incoming call routing in PBX System mode is similar to that in Key System mode except for the following: • Calling Groups. -. Attention! Your ePaper is waiting for publication! By publishing your document, the content will be optimally indexed by Google via AI and sorted into the right category for. 2. Learn More Network Mapping. VoIP Monitor will auto-configure IP SLA on the Cisco router/switches and monitor the voice quality between each of the sites. Voice Quality Monitoring. Specifically Communication Manager, System Manager, AES, Breeze, Officelinx etc. A simple mind delivers great solutions. IP Office SNMP operation has been tested against Castle Rock SNMPc-EE 5. In addition, there are. 2 Min Read. 186a Avaya 1408 Digital Telephone n/a Avaya 1140eSIP 04. Nextiva is a top-rated and. This means that a single server can control and monitor any number of telephone devices. It requires the user being monitored to be a member of the group set as the button user's Monitor Group (User | Telephony) in the IP Office configuration. PRTG Network Monitor Trial Period: 30 days. NOTE 1: The Avaya IP Office can be inter-connected via various network equipment and provider services. In my office we have Avaya IP Phone office manager which allows us to configured and setup all the IP phones in the office and route the multiple phone numbers we have into our customer service department. With a focus on its modern design with desktop users experience, the J100 Series integrates seamlessly with both SIP and Avaya IP Office support. Avaya Communicator version 2. Contributing writer, Network World | Jul 10, 2003 12:00 am PST. Call Listen. 1. . This is useful if you only have the server installed. Enter the extension of the user you will monitor (1153 in this example) and select Done. The existing license for CTI Pro is used to enable the capability on IP Office Release 10. VoIP Spear is a cloud-based VoIP monitoring service providing real-time monitoring and reporting of VoIP call quality, availability, and performance. 7 Monitor the Experience Portal; 16. Starts at $1,050 VNQM, an Orion module, is built on the SolarWinds Platform. c is a modification of the original siprtp. I'm very excited to announce we have Release Candidate 1 of VNQM 4. Step 2 On this page enter the following details: a) PBX name, site name and IP address. Select Start | Programs | IP Office | System Monitor. Immediately launch notifications to employees and communicate events—from severe weather to active shooters—across first responders’ channels. Adding node names for CDR monitoring With this procedure, you can configure the AVAYA device to send data to the M&R instance. x and 8. Our solutions help you find and resolve performance issues in real-time to ensure your. The installer will check your PC for previous versions of the software. The site also has a Windows PC running Avaya Preferred Edition (a. All paths to easy and seamless experiences. Extensive, proven, scalable security capabilities are built into every Avaya enterprise product and cloud solution. However, Avaya compensates for this with a new specialty management tool, called VoIP Monitoring Manager that closely tracks only VoIP traffic. I've been asked to begin scanning Avaya VOIP VLANS. This plugin checks the call usage of PBX trunks on AVAYA VOIP S8xxx media servers, accessing Avaya's SNMP agent running with G3-AVAYA-MIB Version 5. 1. mforrence (Vendor) 9 Jul 08 07:42. 2. the user phone (10. A resource of the voip-avaya-communication-manager. Avaya UCaaS (formerly Avaya Aura Contact Center) is a cloud-based and on-premise call center solution that caters to all businesses across various industries. Monitor, troubleshoot, and optimize critical communication, collaboration and payment systems. The following MIBs must be installed in the order listed to fully SNMP manage an IP Office system: MIB file Source. Follow these steps to set up Phone Alarms: Navigate to Modules > Avaya > IP Office (prior to r10. Monitor, troubleshoot, and optimize critical communication, collaboration and payment systems. packetTrap RMM now provides in-depth and detailed monitoring of "Voice over IP" quality metrics such as, MOS, Jitter, packet-loss, delay, network utilization. Page 1 IP Office™ Platform 9. 100 and. 3 to support Time Warner Cable Business Class SIP Trunking Service - Issue 0. Our solutions help you find and resolve performance issues in real-time to ensure your. Riverbed UCExpert is a unified communications monitoring platform designed to monitor Cisco, Microsoft and Avaya environments but offers a solid VoIP monitoring experience. The tools aren't cheap; a basic eHealth system starts at $6,000, and a. This form associates the IP Address. Advanced Monitoring with Avaya IP Office IP500 V2 R11– Issue 1. IR | 21,508 followers on LinkedIn. We have three extension numbers for the remote users - 2246 (1616i handset), 2247 (9620 handset) and 2248 (9620 handset). Avaya IP Office Native support on IP Office R6. list ip-network-region monitor Prognosis is no longer entitled with CM. | IR simplifies the complexity of managing modern communications, payments and infrastructure environments. 2. In addition, Avaya’s standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties throughTSAPI interface from Avaya Aura Application Enablement Services (AES) is used for monitoring skill groups and agent stations on Avaya Aura Communication Manager. More than 500,000 users rely on Paessler PRTG every day. 3. Open IP Office Manager login and go to System > YOURDEVICE> SMDR Tab. Click “OK” to save the changes. Includes video meetings with up to 200 participants. The first of these lines gives the IP address of the PC running Monitor, the type of IP Office Control Unit and the software level (. Avaya desktop phones are designed to give your employees easy access to all that your Avaya UC platform or approved third-party UC platform can deliver. Unite Enterprise plan ($32. System Monitor (also known as Monitor) is a tool that can show all activity on the IP Office system in great detail. Avaya VoIP on Cisco Best Practices by PacketBase - Download as a PDF or view online for free. trapper +1 If those docs don't get you going, I recommend calling SolarWinds Support. The. PRTG is an all-in-one solution. Connect customer service across every touchpoint. Users can track conversations across platforms, route messages to other agents, and create/monitor outbound social media campaigns. Simply configure the SNMP interface of the Avaya Voice Experience Portal. As a consequence, interpretation of System Monitor traces. Avaya provides a limited warranty on Avaya hardware and software. IR | 21,246 من المتابعين على LinkedIn. IR | 21,471 followers on LinkedIn. In addition to basic telephony services and voicemail, IP Office offers both hard phone and soft phone options. com Database License (DL). Avaya telephone user manual (40 pages) Telephone Avaya Analog Telephone User Manual. Attempting to login with the extension number and password for the extension. Avaya VoIP Monitoring Manager Reference 14-300614 Issue 2 February 2006 Table Of Contents About VoIP Monitoring Manager. Double click on the setup. Includes a robust set of tools for administration (Manager), call tracking (SMDR), and system monitoring and diagnostics (System Status Application). SolarWinds VoIP & Network Quality Manager provides Avaya VoIP gateway performance details including distribution of VoIP and data, and a list of the top 10. They support firmware download. System Monitor. Furthermore, TAPILink Pro provides the ability to monitor and control groups. Monitor, troubleshoot, and optimize critical communication, collaboration and payment systems. B199. 10 System Monitor – Calls Today; 16. 99 per user per month (month-to-month) or $34. SIP Trunks enabled. Research PROGNOSIS VoIP Monitor with Avaya Aura™ Communication Manager. Ring Central — Save up to 40% off! Grasshopper — Save $75 off all Annual Plans. I don't see the conversation between 10. System with Avaya IP Office and Avaya IP Telephones in a Converged VoIP and Data Network - Issue 1. to monitor contact center agents on Avaya IP Office, and the port mirroring method to capture the media associated with the monitored agents for recording. Our premium software. Simply configure the SNMP interface of the Avaya AES. CDR and CQR monitoring of 1:1 and conference VoIP callsReliaTel provides a unified monitoring platform to easily integrate the management of both your existing and evolving Avaya UC infrastructure. Here you can find a list of all available sensors, including their category, the version they were introduced in, their performance impact, IP version, meta-scan capability, device template capability, notification triggers, and what they monitor. Powered by Zoomin Software. 34 RTCP MONITOR SERVER PARAMETERS Audio PHB Value: 46 Use Default Server Parameters? y Video PHB Value: 26 802. x. Quest Adds Monitoring for Avaya VoIP to Network Monitoring Suite. These Application Notes describe the steps for configuring Avaya IP Office release 11. Scanning VoIP phones is not overkill. It allows you to monitor, manage, and measure the health and performance of your Avaya services with seamless insight, metrics, and root-cause analysis of issues that may affect. These additional 4 groups are available as a destination for calls. Deliver better communications without disrupting your current solutions. We would like to show you a description here but the site won’t allow us. The IP SLA summary view will display the status and health of your IP SLA operations in customizable dashboards and maps for a quick view into the performance of your WAN connections. 323) Avaya one-X® Deskphone Edition S3. Quickly view jitter, latency, packet loss, and MOS between Avaya IP Phones. Avaya VoIP phones typically use H. Release 3. This demonstration utilizes packet capture software called. Its a nice tool and extremely helpful but doesnt have a recording option to help record customer service calls. All shouts are recorded including external also internal calling (extension to extension). Try out Kadiska to ensure a seamless cloud PBX migration to any cloud PBX platform, including Avaya Cloud Office. 2(11) Avaya 4625SW IP Telephone (H323) 2. C0mmUN1cAt0r (TechnicalUser) (OP) 27 Nov 06 11:05. It does this by collecting data, filtering it as required and then presenting it in a user-friendly format, all in real-time. IP Office: Avaya IP Office Platform Security Guidelines: 7: 2023/06/22: IP Office: Avaya IP Office Platform Capacity Guidelines: 15: 2023/11/15: IP Office: Upgrading Pre-R11. Using IP Office System Monitor Page 3 IP Office™ Platform 9. It can also be used to ensure a seamless migration to cloud PBX platforms from onsite IP PBX systems. include various Avaya IP Telephones (with H. Powerful VoIP monitoring tools for Cisco devices can help you see the big picture of how a call transits your network. Those that offer additional VoIP monitoring and analysis abilities are better-suited to the task. The use of call listen is also controlled by the Can Intrude setting of the user and the Cannot Be. The. D100 SIP Wireless Terminal User Guide. The DiffServ Code Point (DSCP) setting applied to VoIP calls. 1. 1(11) The following lines begin with a time stamp showing the number of milliseconds since the monitor connection was started. Such software uses the CTI link. Proactively monitors VoIP call quality across WAN infrastructure and troubleshoot poor VoIP performance. 7 to interoperate with Avaya Aura® Communication Manager R8. So much for theory! In practical experience, VoIP communication isn't so easy. Troubleshoot VoIP Call Performance Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. This program monitor Avaya resouces such as trunk and hunt group, it sends notification emails when default conditions such as no available trunk or no login agent is found. Contact Center as a Service (CCaaS) is a cloud-based customer service application that manages and tracks customer journeys, employee interactions with clients, and many other inbound or outbound customer communications. Select File and then Select Unit. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User. In addition, Avaya cloud solutions include specific capabilities for security. Less than one year since its May 2009 release, more than one million PROGNOSIS VoIP Monitor licenses have been issued to Avaya customers worldwide as more Avaya users, regardless of company size, recognise the value of monitoring voice quality in their VoIP environments. J189. DSCP Mask (Hex): Default = FC (Hex)/63 (decimal), Range = 00 to FC (Hex)/0 to 63 (decimal) Allows a mask to be applied to packets for the DSCP value. AT&T Inc. Automated data logging and reporting to simplify tracking and locating archived files allows organizations to monitor call activity for compliance. ServicePilot makes it very easy to monitor Avaya AES. IP Office Softphone ASBCE Avaya Equinox. To set up an Avaya Call Manager to emit quality data: Log on to the Avaya Call Manager using PuTTY, TuTTY, or Avaya Manager. x. Verint and Prognosis work together, with the common goal of empowering organizations with the tools, data and insights they need to anticipate problems, respond appropriately and take immediate action. Will be providing some plan B options. Deploying an IP500 V2 IP Office Essential Edition System. Cisco seems to be moving away from VoIP. It does this by collecting data, filtering it as required and then presenting it in a user-friendly format, all in real-time. It covers servers, containers, network hardware, security devices, IoT and more to ensure. For SIP calls, it is the "From" field of the INVITE. Starts at. We need to determine what extensions are calling 911 (emergency numbers). Verint and Prognosis work together, with the common goal of empowering organizations with the tools, data and insights they need to anticipate problems, respond appropriately and take immediate action. QoS (Quality of Service) is a major issue in VOIP implementations. , a leading global provider of business communications applications, systems and services, announced a global strategic alliance to help businesses and government agencies manage through one of the most significant technology evolutions they face - the migration to voice over IP/IP telephony. 0 Abstract These Application Notes describe a solution for supporting wireless voice traffic over an Avaya IP Telephony infrastructure using the Aruba Networks Wireless LAN System consisting of multiple Controllers managing multiple Access Points. How to monitor Avaya Media Gateways? ServicePilot makes it very easy to monitor Avaya G230/250/350/430/450 Gateways. Whether you’re using Cisco or Avaya call manager servers, CDR analysis allows you to monitor VoIP call data for optimal call performance. And it brings together teams, resources, and insights to maximize contact center performance and experiences. Configure your IP SLA operation using a step-by-step wizard when troubleshooting WAN performance between sites. The values depend on the protocol selected. Adding licenses to IP Office.